zenguard

zenguard overview

ZenGuard is our managed service that delivers environment administration and support. Our teams have expertise in the management of a wide range of SAS products as well as open-source applications.

ZenGuard provides cost-effective access to expert environment administrators for a fraction of the cost of hiring resources internally. Our flexible service plans and contract terms let you augment your resources while you tailor your savings with the right plan – now that’s the way it should be.

what we do

We provide daily technical support, as well as on-going maintenance that ensures your platform and applications are positioned for future growth. Services include:

You choose the range of services and contract terms to tailor your ZenGuard plan to meet the exact business needs for your operations.

You can select from support during standard hours or 24/7 support.

The ZenGuard service differentiator is that a plan that offers a dedicated two-person team for each contract. Having the same support team create unparalleled value for you by creating continuity that fosters relationships and understanding. A dedicated team creates value for you. Here is how:

• you need to hit the ground running with each and every support call having a dedicated team makes the difference
• Moving support from reactive to proactive: continuity of team fosters relationships and understanding of your environment
• Our team drive continuous system performance improvement to help you:
  • Identify performance bottlenecks and root system problems
  • Detect issues before they cause system downtime
  • Understand performance data for trend analysis and capacity planning