services

zenguard

zenguard overview

ZenGuard is our managed service that delivers environment administration and support. Our teams have expertise in the management of a wide range of SAS products as well as open-source applications.

ZenGuard provides cost-effective access to expert environment administrators for a fraction of the cost of hiring resources internally. Our flexible service plans and contract terms let you augment your resources while you tailor your savings with the right plan – now that’s the way it should be.

Dedicated Teams

Every plan includes two dedicated support professionals

Contract Choices

ZenGuardtm support contracts are available in 6 or 12 month terms.

Flexible Access

Choose from support during standard hours, after hours or 24/7.

what we do

We provide daily technical support, as well as on-going maintenance that ensures your platform and applications are positioned for future growth. Services include:

  • System maintenance
  • System troubleshooting
  • ETL support
  • General report support
  • Best practice advice

You choose the range of services and contract terms to tailor your ZenGuard plan to meet the exact business needs for your operations.

You can select from support during standard hours or 24/7 support.

The ZenGuard service differentiator is that a plan that offers a dedicated two-person team for each contract. Having the same support team create unparalleled value for you by creating continuity that fosters relationships and understanding. A dedicated team creates value for you. Here is how:

  • you need to hit the ground running with each and every support call having a dedicated team makes the difference
  • Moving support from reactive to proactive: continuity of team fosters relationships and understanding of your environment
  • Our team drive continuous system performance improvement to help you:
    • Identify performance bottlenecks and root system problems
    • Detect issues before they cause system downtime
    • Understand performance data for trend analysis and capacity planning
Having a dedicated team makes all the difference. Our ZenGuard team knows our systems, are highly responsive and easy to work with. We would be hard pressed to hire this level of SAS expertise internally.
- Jim Finn, ERP Systems Manager, ODEC
ZenGuard keeps our customers' systems up and running. When my customers subscribe to ZenGuard, I know they are in good hands.
- Pat Doherty, Project Manager, SAS

get in touch

Greg Rogers, Director of Business Development: 919.459.4600 grogers@zencos.com