world-class BI platform takes world-class talent, but it doesn’t have to be costly
ZenGuard provides cost-effective access to expert SAS support professionals for a fraction of the cost of hiring resources internally. Our flexible service plans and contract terms let you tailor your savings with the right plan – now that’s the way it should be.
Every plan includes two dedicated support professionals.
ZenGuard™ support contracts are available in 6 or 12 month terms.
Choose from support during standard hours, after hours or 24/7.
2016 ZenGuard Rates
Monthly Support Hours
Cost Per Month*
Up to 15 Support Hours
Up to 25 Support Hours
Up to 50 Support Hours
Up to 75 Support Hours
*Other fees include:
- A contract initiation fee of $3,000.00 for set up and initial consultation.
- Overage fees when hours exceed plan terms.
- Up to 5% annual increase may be applied to any plan.
Comprehensive services keep you up and running
ZenGuard offers a range of services that can be tailored to meet your exact business needs. We provide daily support, as well as on-going maintenance that ensures your platform and applications are positioned for future growth. Services include:
- System maintenance
- System troubleshooting
- ETL support
- General report support
- Best practice advice
The same support team every time
With two US-based team members assigned to your business, you get the continuity you need to hit the ground running with each and every support call. But, support shouldn’t be solely reactive. Our teams build relationships that allow us to provide proactive support that drives continuous system performance improvement. Your ZenGuard team can help you:
- Identify performance bottlenecks and root system problems
- Detect issues before they cause system downtime
- Understand performance data for trend analysis and capacity planning
Looking for a cost-effective SAS admin and support solution?
Having a dedicated team makes all the difference. Our ZenGuard team knows our systems, are highly responsive and easy to work with. We would be hard pressed to hire this level of SAS expertise internally.
– Jim Finn
ERP Systems Manager,
Old Dominion Electric Cooperative
ZenGuard keeps our customers systems up and running. When my customers subscribe to ZenGuard, I know they are in good hands.
– Pat Doherty
Project Manager, SAS