Fritz is passionate about taking care of the customer and brings more than 30 years of experience in solution sales, delivery and support. Since joining Zencos in 2018, Fritz is working to continue accelerating corporate growth while maintaining the customer experience that Zencos is known for. As COO, Fritz uses his broad customer experience to ensure that both growth and customer experience go hand in hand.
For more than 40 years Fritz has been passionate about taking care of the customer and brings experience from his varied roles in all aspects of solutions sales, delivery and customer support. An accomplished public speaker, Fritz has been a keynote speaker at conferences in Brazil, Chile, China, Italy, Japan, South Korea, Singapore, Spain, and the United States where he spoke to his expertise of analytics, leadership and customer experience.
Fritz holds a Bachelor’s degree in education from the University of Oklahoma. Before retiring from SAS Institute in 2018, Fritz served as Executive Vice President and Chief Customer Officer. Outside of the office, Fritz has been committed to service through philanthropic work with organizations including the Food Bank of Central & Eastern North Carolina and Dress for Success. While at SAS, he helped establish a program to support the food bank, helping SAS to become the food bank’s second-largest volunteer organization.