FLSA Status: Exempt
Reports To: Director of Client Success
Location: Cary, NC preferred but not required
Travel: Some travel may be required
Schedule: Full time 9-5 EST unless otherwise noted
Summary: Zencos is looking to hire a talented associate project manager to join our Client Success team. The successful candidate will be responsible for working with clients and Zencos staff in the execution of projects and delivery of our ZenGuard managed services. This role is responsible for communicating project information to stakeholders, developing project deliverables, creating and delivering presentations, and maintaining the project information repository. This individual will also participate in issue resolution, risk mitigation, identifying resource requirements, and aligning the project team on project scope.
Responsibilities:
- Provide support to project teams that includes developing documentation, status reporting, schedule and run customer meetings
- Leverage project management tools to track and manage project tasks
- Communicate status of project tasks and goals with customers and management
- Schedule and chair meetings with customers
- Capture meeting minutes and action items from meetings
- Apply best practices for effective communication and problem-solving
- Support resource management
Required Skills & Experience:
- An undergraduate degree in information systems, information science, business administration or a related field or equivalent experience
- Excellent organizational, written and verbal communication skills
- 1 – 3 years of project support/management experience
- Ability to prioritize tasks and work independently on concurrent projects
- Experience using Microsoft Office tools including Outlook, Word, Excel, PowerPoint, Visio, and Project
Desired Skills & Experience:
- Certification in project management, business analysis or working toward completion of certification
- Experience working in a regulated industry (health, pharmaceutical, financial, etc.)
- Experience with data analysis and Business intelligence tools like SAS
