Durham, N.C. (April 1, 2007) — Zencos Consulting LLC CTO, Joe Costanzo was featured on BetterManagement’s webcast, “Can You Hear Me Now? ...Analytics for Call Center Excellence,” on Tuesday, March 20, 2007.   Costanzo was joined with two other industry experts, Eric Arnum, editor of Warranty Week and Michael Newkirk, manufacturing industry marketing manager, SAS Institute, to share best practices for service operations management with a focus on improving the performance of contact centers.  The webcast is archived for viewing on BetterManagement’s web site at:  www.bettermanagement.com/seminars/seminar.aspx?l=14353.